People’s personal experiences of connecting with social media platforms and accessing content on demand via high-powered computers in their pockets has created new expectations and possibilities for how they work.
The evidence is everywhere, in every industry, organisation and department. Staff are dictating terms to management, rather than the other way around, with productivity, creativity, innovation and job satisfaction levels up across the board.
Traditional workplace education and training of an instructor pushing information out to a class which is then tested and tasked with retaining and applying that knowledge now has fundamental flaws. The rapid adoption of digital technologies such as smart mobile devices, super-fast networks and all of the platforms and applications, has allowed learners to participate, share and collaborate even more. Therefore changing the one-way focus from instructor to learner to making the learner the centre of the experience.
Are you ready for change?
Now you’re probably thinking ‘sure, so what?’.
If your organisation is serious about helping its people absorb, retain and apply important information, processes or even company values, it needs to have the right cultural frameworks in place.
The saying “the fish rots from the head down” certainly rings true in this instance. An organisation must have its most senior managers on-board to help drive the cultural shift that is required to implement an effective digital learning strategy.
Is there an appreciation at the highest levels within your organisation that traditional training techniques are no longer adequate? Ever more important, is there an understanding about the importance of measuring training and education outcomes against KPIs to determine the ROI?
From here it becomes easier for organisations to consider and ultimately justify investment in technologies that support true eLearning.
How to get employees on board
The recent disruption of learning in the workplace has led to a number of enduring assumptions being challenged. Among the most entrenched is that employers assume employees view training and education as somewhat onerous, and therefore something that needs to be pushed or mandated and gotten out of the way quickly.
Likewise, staff can sense a lack of enthusiasm on the part of their employers which then fosters a lack of interest and engagement on their part.
But the evidence suggests staff are perfectly happy to engage with training, whether they’re at work or at home, provided they feel it’s helping them to do their jobs better and be recognised and rewarded for doing so.
It’s just that the traditional materials and formats for training have come to been seen as even less inspiring and engaging in the context of today’s dynamic digital, social and mobile playgrounds.
To address this, organisations need to nurture a culture that supports full mobility and flexible approaches to training.
Just like we all now demand being able to access our favourite Netflix program via our smartphone from anywhere at any time, so too employers need to accept and embrace the fact that company training is fast moving in the same direction. Mobile, on-demand and personalised.
Looking to the future, we’re starting to see powerful new applications for learning emerge from the areas of virtual (VR) and augmented reality (AR) pointing to a world where people are happy – perhaps even prefer – to interact with avatars, machines and robots which are specially designed to learn how to deliver better learning outcomes for humans.
Workstar are Australia’s eLearning solutions experts. Connect with one of our consultants and start a conversation about how to prepare your organisation for digital eLearning excellence today.